Business Process Analysis
- Interview and observe users
- Identify personas and objectives
- Map out current, as-is process
- Create proposed, to-be process
- Connect dots & identify bigger picture opportunities and gaps
Product Management
- Establish product roadmap, vision and ROI
- Define and track success metrics
- Manage Product Development Team delivery
- Gather user & stakeholder feedback
- Prioritize enhancements &defects
Business Process Automation
- Discover automation opportunities
- Create solution architecture
- Establish and share automation patterns
- Establish and enforce governance standards
- Investigate new tools
Idea Generation (Ideation)
- Identify problem or opportunity area
- Brainstorm to create ideas, possibilities, and alternatives
- Create hypotheses and success metrics
- Summarize results and next steps
- Identify opportunities to prototype or quickly test
Concept Summarization & Categorization
- Hear and distill into words key categories and subjects
- Organize concepts into logical groupings and buckets
- Identify and follow-up on gaps or outstanding questions
- Clarify ambiguous terms
- Publish and solicit feedback
Hypothesis Generation & Testing
- Identify problem or opportunity areas
- Define test variables
- Create an actionable, specific, testable hypothesis
- Gather and publish test results
- Summarize results and next steps
Data Analysis
- Identify data sources, types and differences
- Query databases and join tables
- Identify data patterns, gaps and counts
- Create baseline and going-forward metrics
Technical Writing & Documentation
- Identify document purpose and scope
- Create abstract outlines and detailed content
- Identify content owners and reviewers
- Run document reviews and get document sign off
- Publish and distribute
Requirements Gathering
- Identify users and subject matter experts (SMEs)
- Conduct user interviews and observations
- Gather stated and unstated objectives and “wish-list items”
- Document, review, and prioritize requirements vs “nice to haves”
- Categorize and create detailed business and technical requirements
Training
- Understand objectives and key results
- Create and review training materials, including audio, video, and written documentation
- Setup and maintain testing environment
- Deliver in-person (or record on-demand) training
- Gather post-training feedback
Coaching
- Understand training objectives, timelines, and budgets
- Assess candidate coaching readiness and willingness
- Provide targeted oral and written coaching instruction
- Record progress and growth opportunities
Public Speaking
- Prepare and deliver content to small and large audiences
- Create customized content to specific audiences
Strategic Planning
- Elicit high-level corporate vision, mission, and strategic pillars
- Identify functional and technical strategic objectives and enablers
Objectives and Key Results (OKR) Creation
- Ideate on, and narrow down to 2-3 objectives
- Create measurable, actionable key results for each objective
Meeting Agenda Creation & Facilitation
- Identify meeting objectives and required participants
- Create and send in advance a specific agenda with pre-reads and expected outcomes
Mandarin to English Interpretation
- Consecutive (not Simultaneous) interpretation
Chinese (Simplified) to English Translation
- Translate written, simplified Chinese content into written English
Provide Feedback on Oral & Written Content
- Provide honest, direct feedback on content quality, delivery, and impact